- Do I have to pay an application/membership fee to register with NTTS Breakdown Canada?
- What makes NTTS Breakdown Canada different from other emergency road service providers?
- In the event that I break down, how can I contact you to submit a service call?
- What areas do NTTS Breakdown Canada 24/provide their services in?
- What is NTTS Breakdown Canada mission statement?
- What types of vehicles does NTTS Breakdown Canada provide services for?
- Under what circumstances would your response times be greater than average?
- What methods of payment can I use to pay for your services?
- What happens if after NTTS Breakdown Canada has completed their service provider search, I decide that I do not want your service provider to do the work?
- If I cancel my service call after NTTS Breakdown Canada has already dispatched a service provider to repair my vehicle, what will I be charged?
- What happens in the event my vehicle cannot be repaired roadside?
- How can I be assured that the information I submit online is secure?
- What will the information I provide to you during my registration be used for?
- Will NTTS Breakdown Canada ever sell or give my personal information to a third party?
- When will I be billed for my service call?
- Does NTTS Breakdown Canada keep a percentage of the service providers invoice amount?
- How do I apply to become an account holder?
- How can I update my customer profile if any of my personal or corporate information has changed?
- How can I cancel my NTTS Breakdown Canada registration?
- What are the service rates of NTTS Breakdown Canada?
- Can you tell me how much the service call will cost before you start the dispatch process?
- Will I be notified after my service call is completed?
- What additional information will I need to provide to NTTS Breakdown Canada for a truck or trailer repair service call?
- What additional information will I need to provide to NTTS Breakdown Canada for a tire service call?
- What additional information will I need to provide NTTS Breakdown Canada for a tow related service call?
No. Registering with NTTS Breakdown Canada is completely free.
You will only pay when you use our repair/recovery services.
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NTTS Breakdown Canada is a truck repair company
dedicated to providing mobile/emergency repair/recovery services to the trucking
industry in all of USA & Canada 24 hours a day, 365 days a year. We have a growing network
of qualified and most proficient service providers in all of USA & Canada whose repair progress
is coordinated centrally from a single source. So customer's one call to toll free number
1 888 860-NTTS (6887) takes care of their entire breakdown needs from start to finish.
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Just call our toll free number, 1 888 860-NTTS (6887) to get prompt service across USA & all 10 Canadian
Provinces 24 hours a day, 7 days a week, 365 days a year.
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NTTS Breakdown Canada currently provides services in:
- With its own mobile truck repair shops in all of Greater Toronto Area of Southern Ontario, Canada.
- By our preferred Service Providers network in all of USA & Canada.
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Our mission statement is "To provide the fastest, most cost effective mobile truck repair and roadside assistance services
in order to reduce our customers both equipment and administrative downtimes".
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We primarily provide all repair/recovery services for transport trucks, trailers and coaches.
We also provide services for straight trucks and medium duty trucks.
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Weather, current road conditions and other acts of nature do play a role in extended response times.
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We accept Visa, Master Card or American Express for Coordinated calls.
However, we do accept T-Checks, Com-Checks, Fleet Checks, TCH Checks, Debit Card,
Visa, MasterCard and American Express credit cards on completion of service call. Customers who
have opened a credit account may pay by company check as per our credit terms.
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A cancellation fee of $35.00 + G.S.T. will be charged to you or your account.
Credit card customers will also be subject to the credit card surcharge (between 2% to 3.5%).
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If it is early enough and the service provider that was dispatched decides that he will
not be sending an invoice to NTTS Breakdown Canada for his time, than you will only be charged
a cancellation fee of $35.00 + G.S.T. Credit card customers will also be subject to the credit
card surcharge (between 2% to 3.5%).
If however, the service provider decides that he will be sending an invoice to
NTTS Breakdown Canada for his time, you will not only have to pay the full cost
of the service providers invoice, you will also have to pay the full NTTS Breakdown Canada
coordination fee. Credit card customers will also be subject to the credit card surcharge (between 2% to 3.5%).
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We will immediately contact you to inform you that your vehicle can not be repaired roadside.
At that time, you will have the option to call your own tow truck company or to have
NTTS Breakdown Canada coordinate the towing of your
vehicle to the closest service station.
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Rest assured that your information is secure and private. We go to great measures to ensure your information is protected,
and we use stringent security measures to prevent any invasion of your privacy.
To view our privacy policy, please click on Privacy Policy.
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We use the information you provide to us during registration to enhance our services and better meet the needs
and specifications of our customers.
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NTTS Breakdown Canada understands the importance of privacy to our customers.
We will never sell or give confidential or personal information about our customers to any third party,
except as required by law or as necessary to provide our services to our customers.
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Our goal is to send you your invoice as quickly as possible.
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No. NTTS Breakdown Canada does not keep a percentage of the service
providers invoice amount. We pay our vendors 100% of the amount they invoice us.
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Please click on the "Customer" button located on the left hand side of our website.
You are asked to complete and submit this form that will give us all of your company information and any special
instructions you may have. Once you have submitted your application to become a customer, we will contact you within 24 hours.
We will issue you your own Account Number.
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Submit your query on our Contact Us page. We will contact you and verify the info submitted and thereafter,
we will promptly update your customer profile.
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Simply call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:30 P.M.,
Eastern Standard Time, and ask for a customer service representative who will be happy to assist you.
You will be asked a series of questions in order to prove your identity before you are allowed to remove your
company from our database.
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Our rate plans are:
Monday to Friday: 9:00 AM to 5:00 PM - Service Call - $70/hour, Service Rate - $70/hour min of 2 hours
Monday to Friday: After 5:00PM to before 9:00 AM - Service Call $85.00/hour, Service Rate - $85/hour min of 2 hours
Saturday, Sunday & Holidays: Service Call $95.00/hour, Service Rate - $95/hour min of 2 hours
Fuel Charge: $1:00/mile beyond 30 miles
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It is not possible to tell you how much the service call will cost before we start the dispatch process.
The reason is that we do not know exactly how long it will take to complete the call and what parts, if any will
be required to repair the equipment.
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Yes. You will be notified after your service call is completed. We like to communicate with our customers from the
beginning of the call to the end of the call.
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You will need to provide us with the exact problem with the truck or trailer including the location
of the problem and any other details that might help us to get your vehicle repaired faster.
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You will need to provide us with the exact location of the tire. For example, LFI (Left Front Inner), RRO (Right Rear Outer),
LCI (Left Centre Inner), etc. We will also require the exact size of the tire. For example, 11R22.5, 11R24.5, etc.
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You will need to provide us with the exact description of the vehicle and the weight of the vehicle including the load,
if loaded. If the vehicle needs to be towed to a different location, we will also require the exact delivery location.
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